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FAQ
Question:
It's after hours, who do I call for assistance?
Answer:
If you need immediate assistance for a serious injury call 911. If you need to contact a physician after hours call (262) 542-9100. See our Locations/Hours page for hours of operation and holiday closings.
Question:
What insurance providers do you accept?
Answer:
Blue Cross, United Healthcare and many more. See our Insurance Coverage page for a partial list.
Question:
Do you require a co-pay? Do you accept credit cards?
Answer:
Depending on your health care provider, you may need to pay a co-pay. Yes, we do accept Master Card and Visa.
Question:
How do I have a prescription refilled?
Answer:
Ideally, refills should be discussed during your scheduled office visit. However, if you need refills for a prescription you take on a REGULAR BASIS, please do the following:
- Call your pharmacy - refills might be available. The pharmacist can also call your physician's office for refill authorization.
- PLEASE DO NOT WAIT UNTIL YOU ARE COMPLETELY OUT OF MEDICINE! Call at least three days in advance for refills. Refills are not available by phone for most antibiotics unless you have recently been seen.
The prescription refill line (262-542-6479) is available between 8:30 am and 3:00 pm Monday - Friday. To assure accurate and efficient processing of your medication refill request, please be prepared to leave the following information:
- What is your name? (Spell last name)
- What is your date of birth?
- What is your doctor's name?
- What is the name and mg. dose of your medication? (Spell if necessary)
- How often are you taking this medication and what quantity is needed? (30, 60 or 90 Days)
- What is the phone number where you can be reached?
- What is the name and phone number of your pharmacy?
Please allow 3 working days for refill of medications unless you specify the refill is needed today. Please check with your pharmacy to see if your medication has been refilled. You may call your pharmacist to have them contact us regarding your refill request.
Question:
How do I receive a referral?
Answer:
Most managed care plans (HMO, PPO and POS) require a referral PRIOR to seeing a specialist. Here are a few ways to ease that transition:
- You are responsible to know which physicians are covered under your insurance plan.
- You need to know the name of the specialist, date of the appointment and the reason for the appointment.
- Some referrals require 10 days to process due to the requirement of the insurance plan.
- ALL mental health referrals are handled through your managed care plan. We do not facilitate these referrals based on managed care guidelines.
Question:
How do I reschedule an appointment?
Answer:
When you have a scheduled appointment with your physician, this time has been set aside for you. If you need to cancel or reschedule an appointment please do so at least 24 hours in advance so we may reserve that time for someone else. You will be asked to update your address, phone number and insurance information at each visit to ensure that our records are current. If you have a co-pay, it is due at the time of your visit. If you arrive late at your scheduled appointment, some physicians might ask that you reschedule so as not to cause other scheduled patients to wait beyond their scheduled time.
Question:
How do I receive my lab or x-ray results?
Answer:
Please allow 5-7 working days for the results of must routine tests to be received and evaluated by your physician. If you have not heard from your physician or clinical staff person in that time frame, please call for results.
Question:
How do I leave a message for my physician?
Answer:
When you wish to leave a telephone message for your physician, the clinical staff will obtain your medical record and forward the message to your physician. The clinical staff will then receive a response from your physician and call you back. However, most physicians go through these messages at the end of the day or at lunch time when scheduled patient care is completed. Of course, an emergency would be handled immediately or sent to the triage nurse for assessment.
Question:
What is involved in a complete physical?
Answer:
If you are scheduled for a complete physical, please try to keep this important appointment. You will be asked to do the following:
- Arrive at least 15 minutes prior to your scheduled appointment time
- Give a urine specimen
- Bring all current medicines in their original containers and a list of medicine allergies
- Lab work might be ordered by some physicians, so you may be asked to fast 8-10 hours and avoid alcohol 72 hours prior to this appointment.
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Moreland Family Medicine Associates, S.C.
717 W. Moreland Boulevard, Waukesha, WI 53188
Phone: (262) 542-9100
FAX: (262) 542-7366 |
In Case of Emergency Dial 911
Moreland Family Medicine Associates, located in Waukesha, Wisconsin, is family practice offering pediatrics, physical therapy, sports medicine, Osteoporosis care, Bone Densitometery testing and more health care services to southeastern Wisconsin residents. Moreland Family Medicine Associate serves patients in Waukesha County and surrounding areas, including Waukesha, Delafield, Oconomowoc, Menomonee Falls, Pewaukee, Mukwonago, New Berlin, Brookfield, Muskego, Germantown, Jackson, West Bend and Waterford.
© Moreland Family Medicine Associates, S. C. | All Rights Reserved
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